Welcome to the ChatRouter Agent Program. These Terms & Policy outline the requirements, responsibilities, benefits, commissions, and conditions for participating as a ChatRouter Agent.
Operated by ChatRouter Communication and Advertising Ltd
By applying to become a ChatRouter Agent, joining the Agent Program, or accessing the Agent Dashboard, you confirm that you have read, understood, and agreed to these Terms & Policy.
You agree to comply with all ChatRouter policies, applicable laws, WhatsApp/Meta policies, and reasonable instructions issued by the ChatRouter Agent Partnerships and Support teams.
ChatRouter Communication and Advertising Ltd reserves the right to update these Terms & Policy when necessary. Agents may be notified of significant changes through the official Agent WhatsApp group, dashboard, email, or other official communication channels.
The Starter Agent level is the entry level into the ChatRouter Agent Program.
Your WhatsApp group is an important part of your Agent Program activities and serves as your primary community and communication powerhouse for promoting ChatRouter, engaging potential customers, receiving updates, and accessing Agent resources.
By becoming a ChatRouter Agent, you agree that your qualifying WhatsApp group must be configured according to the following requirements:
ChatRouter may request reasonable changes to the group name, description, group information, or administrative configuration where necessary to maintain proper Agent Program identification and support.
Approved Agents will receive access to a dedicated Agent Dashboard. The dashboard may provide access to referral tools, customer activity, commissions, resources, promotional materials, and other Agent Program features.
Where applicable, ChatRouter may provide an Agent with a custom webpage/link through the Agent Dashboard. The Agent may use this link to promote ChatRouter services and direct prospective customers to the appropriate registration or onboarding channels.
Agents must not modify, misrepresent, clone, or use the ChatRouter webpage/link in a manner that may deceive customers or falsely suggest that the Agent is the owner of ChatRouter.
A Starter Agent may qualify for promotion to the Smart Agent level by meeting the required performance and conduct standards.
Meeting the numerical requirement does not automatically guarantee promotion where an Agent has unresolved compliance, fraud, customer complaint, or policy issues.
The Super Agent level is intended for high-performing Agents who demonstrate consistent customer acquisition, responsible conduct, and commitment to the ChatRouter ecosystem.
ChatRouter reserves the right to conduct additional verification before granting or maintaining Super Agent status.
Eligible Agents may earn commissions from qualifying customer referrals in accordance with the current ChatRouter Agent commission structure.
Payments may be delayed where transactions require verification, where an account is under investigation, where required information has not been supplied, or where there are unresolved disputes or compliance concerns.
Eligible payments may be processed through approved payment methods, including Local & International Bank Transfer, PayPal, and Grey.
Agents are representatives of the ChatRouter Agent Program and must maintain a professional standard when communicating with customers and prospects.
Agents must not represent themselves as an owner, director, employee, official legal representative, or authorized spokesperson of ChatRouter Communication and Advertising Ltd unless specifically authorized in writing.
ChatRouter trademarks, logos, promotional materials, website content, and other brand assets may only be used for legitimate Agent Program activities and in accordance with the branding guidelines provided by ChatRouter.
Agents must not:
Agents may assist customers with basic information and onboarding guidance. However, technical, account, payment, API, WhatsApp, verification, or other issues requiring official intervention must be escalated through the appropriate ChatRouter support channels.
Agents must not request customers' passwords, authentication codes, OTPs, access tokens, or other confidential credentials.
ChatRouter may require Agents to complete identity or business verification before accessing certain Agent benefits, payment features, or higher Agent levels.
KYC information must be accurate and submitted through the official ChatRouter verification process. Providing false or misleading information may result in suspension or termination of Agent privileges.
ChatRouter Communication and Advertising Ltd may suspend, restrict, downgrade, or terminate an Agent account where there is reasonable evidence of:
Where an Agent is terminated for fraud, abuse, or serious policy violations, pending commissions associated with disputed or fraudulent activity may be withheld or cancelled, subject to verification and applicable law.
The Agent may administer and manage the WhatsApp community for legitimate Agent activities. However, use of the ChatRouter name and branding within the group is granted solely for participation in the Agent Program.
Agents must not sell, transfer, or commercially assign the official ChatRouter Agent identity or group to another person without prior written approval from ChatRouter.
ChatRouter may request access, administrative participation, or reasonable changes to the group where necessary for customer support, compliance, security, or Agent Program management.
ChatRouter may modify Agent levels, qualification requirements, commission structures, promotional rules, payment schedules, or other aspects of the Agent Program from time to time.
Updated information may be communicated through the Agent Dashboard, official WhatsApp group, email, website, or other official communication channels.
By checking the agreement box during Agent registration, you confirm that you: