Question 1

What is the difference between ChatRouter Pro and Nano?

Accepted Answer

Pro is built for businesses that need the full WhatsApp Business API stack — team inboxes, bulk messaging, AI chatbots, automation flows and advanced reporting. Nano covers the essentials of WhatsApp bot at a lower price for smaller teams just getting started.

Question 2

Can I change my plan later?

Accepted Answer

Yes. You can upgrade or downgrade at any time from your account settings. Changes take effect from your next billing cycle.

Question 3

Can I pay in my local currency?

Accepted Answer

Yes. Prices can be viewed in a range of local currencies, including Nigerian Naira, Ghanaian Cedi, Kenyan Shilling and more. Your payment provider will settle the charge in the currency shown.

Question 4

Does yearly billing offer a discount?

Accepted Answer

Yes. Yearly billing gives you one months free and free setup compared to paying monthly, on every plan and additional 30% discount on Executive plus .

Question 5

Is WhatsApp Business API included?

Accepted Answer

Yes. for the Pro and Nano.

Question 6

Are Meta WhatsApp messaging charges included?

Accepted Answer

No. Meta's own conversation-based charges are billed separately by Meta and are not included in your ChatRouter subscription.

Question 7

Can I add team members?

Accepted Answer

Yes. Each plan includes a set number of team seats, with higher tiers offering more — Executive Plus includes unlimited seats on Pro.

Question 8

Can I connect AI chatbots?

Accepted Answer

AI bot integration is available via OpenAI and Flowise AI from the Growth tier upward on ChatRouter Pro.

Question 9

Can I cancel my subscription?

Accepted Answer

Yes, at any time. Your plan stays active until the end of the current billing period.

Question 10

Do I need a WhatsApp Business account?

Accepted Answer

You'll need a WhatsApp Business account to connect to the API. If you don't have one yet, our onboarding team can help you set it up.

Question 11

Can I use my existing WhatsApp number?

Accepted Answer

In most cases, yes — your existing number can be migrated to the WhatsApp Business API during setup.

Question 12

What payment methods are available?

Accepted Answer

We accept major debit and credit cards, and local payment options depending on your selected currency.

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