Latest stories
View allHow to build a no-code WhatsApp AI bot in under 30 minutes
Deploy intelligent, context-aware WhatsApp bots without writing a single line of code using ChatRouter's visual flow builder.
The complete guide to Meta's WhatsApp Business API pricing
Break down the conversation-based pricing model and learn how to optimize messaging costs while maximizing ROI.
Recovering abandoned carts via WhatsApp: a 3-step framework
How top African e-commerce brands use automated, personalized reminders to recover up to 35% of lost sales.
NDPR & GDPR compliance: keeping your WhatsApp data secure
Essential practices for handling customer data, obtaining explicit consent, and maintaining encryption standards.
Introducing shared inbox: route conversations to the right agent
Team-based assignment rules, internal notes, and SLA timers are now live on every ChatRouter plan.
Why WhatsApp broadcasts outperform email 4-to-1 in open rate
A look at benchmark data from 400+ ChatRouter campaigns and what separates a 90% open rate from a 20% one.
Getting message templates approved on the first try
Common rejection reasons from Meta's review team, and a checklist to pass on the first submission.
Native catalog checkout: selling without leaving the chat via bot setting
Setting up product catalogs and in-chat checkout so customers complete a purchase in the same thread.
African fintechs are moving KYC verification onto WhatsApp
Why regulated lenders are piloting document capture and liveness checks inside chat, not a separate app.
Cut first-response time to under 40 seconds
See how AI triage routes 80% of tickets without a human agent.
Editor's picks
More picksScaling support from 100 to 10K messages a day
The four-stage framework we use with our largest customers.
Understanding conversation-based pricing
Where the hidden costs sit, and how to model them ahead of time.
Building your first AI bot without code
A 30-minute walkthrough using the visual flow builder.
Staying NDPR and GDPR compliant
What "explicit consent" actually needs to look like in your flow.
