Notice for Partner Businesses and Users

ChatRouter is a messaging automation platform developed and managed by ChatRouter Communication & Adverts Ltd. These policies apply to all users, businesses, and partners utilizing the ChatRouter platform — whether directly through ChatRouter.ng or via integration into their own applications, websites, or systems.

By using WhatsApp Business API services or related tools provided by ChatRouter, you (or your company) agree to the terms outlined in this document and acknowledge that ChatRouter acts as the technology provider facilitating your WhatsApp Business integration.

1. Introduction

ChatRouter (hereinafter referred to as "we," "our," or "us") provides WhatsApp Business Cloud API as a Software-as-a-Service (SaaS) solution (the "Service"). This Privacy Policy outlines how we collect, use, and protect your data in compliance with the Nigeria Data Protection Regulation (NDPR) and Meta’s requirements.

2. Data Collection and Usage

We collect:

• Business information (e.g., name, email, phone number)
• WhatsApp Business Cloud API credentials
• Usage data for service improvement and analytics

We use this data to deliver and enhance our Service, ensure compliance with WhatsApp’s Terms of Service, and communicate with you about updates, billing, and support.

3. Data Storage and Security

We store data securely using industry-standard encryption, implement strict access controls and authentication measures, and regularly update and patch our systems to prevent unauthorized access.

4. Compliance with WhatsApp Policy

We strictly adhere to the WhatsApp Business Terms and the WhatsApp Privacy Policy.

5. User Rights

In line with NDPR, you have the right to access and correct your data, request deletion of your data, and object to certain processing activities. To exercise these rights, please contact our support team.

Contact Information

For any inquiries regarding this policy, please contact:
📧 Email: support@ChatRouter.ng
📞 Phone: +234 811 829 0169

ChatRouter CRM is owned and operated by

ChatRouter CRM is owned and operated by ChatRouter Communication & Adverts Ltd. .