Terms and Conditions

Notice for Partner Businesses and Users

These Terms of Service govern the use of ChatRouter, a platform owned and operated by ChatRouter Communication & Adverts Ltd.

The Terms apply to all individuals, businesses, and organizations that use ChatRouter services — whether directly on chatrouter.ng or indirectly through an integrated or partner platform.

By connecting your business to the WhatsApp Business API or related messaging tools via ChatRouter, you agree to these Terms and accept ChatRouter as your authorized technology service provider.

1. Acceptance of Terms

These Terms and Conditions ("Terms") represent the legal agreement between ChatRouter Communication & Adverts Ltd ("we," "our," or "us") and you, the user of ChatRouter (https://www.chatrouter.ng). By accessing or using our WhatsApp services, you agree to be bound by these Terms. If you do not agree, your only recourse is to discontinue using the Service.

2. Service Description

ChatRouter provides WhatsApp Business Cloud API services, including bulk messaging, automation, and campaign management (the "Service"). Use of the Service is subject to these Terms and WhatsApp's Business Terms of Service.

3. Responsible Use

You agree to:

Use our Services exclusively for legitimate business purposes.
Avoid illegal, unethical, or spam-related activities.
Obtain proper customer consent before sending messages.
Comply with all applicable laws, NDPR, and WhatsApp policies.

4. Account Responsibility

You are solely responsible for maintaining the confidentiality of your account credentials. Any activity carried out under your account will be considered your responsibility. Sharing login details with unauthorized parties is strictly prohibited.

5. Billing and Payment

Subscription plans are billed monthly or annually in advance.
Timely payment is required to maintain access to the Service.
Failure to pay may result in suspension or termination of services.

6. Meta Setup

All onboarding and account setup services shall be provided exclusively by the Company's dedicated support team upon request, either online or offline, and are not mandatory for users who possess adequate technical expertise. Such services may attract additional charges depending on the user's location. Customers agree to comply fully with all setup rules, guidelines, and procedures established by the Company and must confirm their acceptance of these terms prior to proceeding.

7. Usage Limits

Each subscription plan comes with defined usage limits (e.g., number of messages). Exceeding these limits may result in additional charges, a required upgrade, or temporary service restrictions.

8. Intellectual Property

All intellectual property rights, including trademarks, copyrights, and proprietary technology, remain the property of ChatRouter Communication & Adverts Ltd. You may not copy, modify, or distribute our content without prior written consent.

9. Termination

Either party may terminate the Service with prior written notice. Upon termination, your access will be revoked and outstanding payments will become immediately due.

10. Service Reliability

ChatRouter strives to ensure reliable uptime. However, we do not guarantee 100% availability due to possible technical or third-party issues. We are not liable for direct, indirect, or consequential damages caused by service interruptions.

11. Third-Party Links Disclaimer

Our website may contain links to third-party websites, platforms, or services that are not owned, operated, or controlled by ChatRouter Communication & Adverts Ltd. These links are provided solely for convenience and informational purposes. ChatRouter Communication & Adverts Ltd does not endorse, guarantee, or assume responsibility for the content, accuracy, security, availability, policies, or practices of any third-party websites or services.

Access to and use of any third-party website is at the user's sole discretion and risk. The Company shall not be liable for any loss, damage, liability, or dispute arising directly or indirectly from the use of, reliance on, or interaction with any third-party website, product, or service. Users are advised to review the applicable terms and privacy policies of any third-party websites before engaging with them. This disclaimer shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria.

12. Compliance with WhatsApp Policies

Users must comply with:

13. Governing Law

These Terms shall be governed by the laws of the Federal Republic of Nigeria. Any disputes will be subject to the exclusive jurisdiction of Nigerian courts.

14. Contact Information

For any inquiries regarding these Terms, please contact:
📧 Email: support@chatrouter.ng
📞 Phone: +234 811 829 0169

By using ChatRouter's Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

ChatRouter CRM is owned and operated by ChatRouter Communication & Adverts Ltd.